On the rare occasion, you may experience slow or limited connectivity. This could be due to the following reasons:
Sim not registered, not activated.
Please send us a support ticket here and we will resolve as soon as possible.
Sim was deactivated or suspended due to cancellation or non-payment.
Please send us a support ticket here and we will resolve as soon as possible.
Slow speed due to network connecting to 3G instead of 4G/LTE.
More information coming soon.
Please send us a support ticket here and we will resolve as soon as possible.
Made payment on arrears, but still don't have an active account.
Please send us a support ticket here and we will resolve as soon as possible.
The network is undergoing maintenance or upgrades.
If this is the issue, it is usually resolved by itself within 30 minutes.
Please send us a support ticket here and we will resolve as soon as possible.
There is an unusually high network usage on your closest LTE tower.
If this is the issue, it is usually resolved by itself within 30 minutes.
Please send us a support ticket here and we will resolve as soon as possible.
The device on which you are accessing the internet may be too far away from the router or there might be obstructions between your device and the router/sim card.
Please try moving the router (or device with sim) around the home or office to the ideal position. This may require some trial and error testing. You can test the Wi-Fi speed here at the different spots in your office/home.
If this doesn’t solve the problem, please send us a support ticket here and we will resolve as soon as possible.
The router requires a software update.
More information coming soon.
Please send us a support ticket here and we will resolve as soon as possible.
There may be a malfunction with your router/sim card or with your devices Wi-Fi receiver.
Please try resetting or restarting the devices which are not working.
If that doesn’t work please send us a support ticket here and we will resolve as soon as possible.
Didn’t find the help you were looking for?
Please leave us a support ticket and we’ll get back to you as soon as we can 🙂
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