Got questions?
When am I allowed to upgrade or downgrade?
You can request an upgrade or downgrade at any time, however, the upgrade or dowgrade will only apply to your next months of service.
Requests for upgrades and downgrades need to be made at least 5 days prior to debit order date to be apllied to the next months service.
Can I also upgrade or downgrade my Cloud Air package?
Unfortunately not. At this stage, our upgrade/downgrade feature only applies to our Month-to-Month Flexi contracts.
Are there any additional charges when upgrading/downgrading?
No, there are absolutely ZERO additional costs!
How long does it take for my plan to be upgraded?
Upgrades and downgrades will only apply to your next months of service. So it depends when your next debit order date is.
Keep in mind that requests for upgrades and downgrades need to be made at least 5 days prior to debit order date to be apllied to the next months service.
Does my debit order date change?
No it doesn’t.
However, if you do require a debit order change, please request it here.
How many times can I upgrade or Downgrade?
As many times as you like. 🙂
How do I cancel?
We know life happens and circumstances can change very quickly.
For info on how to cancel, please click here.